FAQ - Frequently Asked Questions |
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Can I select the time for my tour? |
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Yes. When you book your tour, you will be able to select the time you prefer from the
times that are still available. You can also suggest an alternate time in the ‘comments’
section of the reservation page. |
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Where do we go to begin our tour? |
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Individual tours have different meeting points. Please check your confirmation for specific instructions
on where to meet. Costa Maya Tours has various reception points in the center of the village of Mahahual
also for your convenience. |
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How far is the actual village of Mahahual from the port? |
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Many people arriving by cruise ship mistakenly view the port facility as the ‘village’. Mahahual, the actual
fishing village that has existed here for many years before cruise ships began arriving, is only about 5 minutes
from the cruise ship port. We invite you to come and see the village. Even if you do not have a tour booked
with us, feel free to stop in at one of our information booths in the village center to speak to one of
our English-speaking representatives. |
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How do we get to the village of Mahahual? |
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Simply take a taxi or any transportation available at the port. The cost to get there is only $3 USD per person.
We have a map here |
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Is the transportation extra or included in the price? |
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Transportation to and from the port is controlled by the port authority, and is $3 USD per person to go to the village,
and $2 USD to return. We cover all other transportation in the price of your tour. Some destinations may vary from this price. |
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Do we get picked up at the port? |
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Pickup at the port can be arranged in some cases, however because the port controls transportation in and out, special pickup
in most cases adds to the price of the tour. The transportation provided by the port usually works well enough, but please pay
close attention to your specific confirmation instructions. If there is a long wait for the port transportation, you may also
walk to the taxis station located 2 blocks outside of the port entrance. |
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When do we pay the remainder of the tour? |
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You will need to pay the balance of your reservation to one of our representatives when you arrive. For your
protection, we only charge a small percentage of your tour up front, and the remainder when you arrive. In
the event that your ship does not arrive, we will automatically refund your initial deposit. |
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How can I pay the balance? Cash, Traveler’s Checks or Credit Card? |
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We can accept all of these for your balance, however we recommend cash or traveler’s checks. Credit card
charges can be difficult in this corner of the world, and if possible, have to be run through Mexican banks.
Surcharges and poor exchange rates can cost as much as 15% more. Credit cards will cost you more. For
that reason we recommend paying the balance of your tour in cash or traveler’s checks. Also, Mexico is
primarily a cash economy, and most businesses in Costa Maya operate primarily in US dollars. You don’t
really need pesos here at all. |
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Are reservations required? |
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Space and availability is limited on many tours. Tours do sell out and prices will change. Making your
reservations now insures your space when you arrive and also guarantees the price. Reserving in advance
saves you valuable vacation time as well. |
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Is a refund given if the weather doesn’t allow for water sports? |
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If we are unable to operate your selected tour for any reason, we want to make sure you enjoy your visit here,
so we will apply your payment to any other tour we have available, or give you a 100% refund if we cannot reschedule. |
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What if our ship does not stop at Costa Maya? |
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Occasionally ships cannot stop at a port due to weather or ocean conditions, that’s just part of going on a cruise.
If that happens here, we want you to come back, so your refund will be automatic. You do not need to contact us,
but please do if you do not see a refund within a week. If your ship is diverted to another port where we offer the
same services, we will transfer your reservation(s) there and send you new instructions. |
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How can I be sure I will get back to my ship on time? |
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We have NEVER had a client miss their ship. Cruise lines use this reasoning often to promote sales of their own tours. |
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What is your cancellation policy? |
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To cancel a tour, please notify us at least 24 hours in advance at info@costa-maya-tours.com. With 24 hour notification we
will issue a full refund. Cancellations made within 24 hours of tour time will be subject to a loss of deposit only. Why
24 hours? We need to coordinate food, guides, and transportation for your tours and need time to inform everybody
who is working to make your visit the best it can be. |
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Got a question we didn't answer? |
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Email it to us at info@Costa-Maya-Tours.com |
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