FAQ - Frequently Asked Questions |
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Can I select the time for my tour? |
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Yes. When you book your tour, you will be able to select the time you prefer
from the times that are still available. You can also suggest an alternate time in
the ‘comments’ section of the reservation page. |
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Where do we go to begin our tour? |
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To begin your tour, you must first check-in at the
Costa Maya Tours office located in the Tequila Beach Club.
All tours leave from Tequila Beach. |
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How far is the Tequila Beach Club from the port? |
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The Tequila Beach Club is only eight minutes from the port. All of our tours leave from there. |
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How do we get to Tequila Beach? |
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The Tequila Beach Club is the easiest place to find in Costa Maya. It is the first building on the
beach as you enter the fishing village of Mahahual. Simply take a taxi or any transportation
available at the port. The cost to get there is only $3 per person. Map |
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Is the transportation extra or included in the price? |
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Transportation to and from the port is controlled by the port authority, and is $3 per person to go to Tequila Beach,
and $2 to return. We cover all other transportation in the price of your tour. After your tour is completed,
you are welcome to stay and use the Tequila Beach Club facilities at no extra charge. You may return to
the ship at any time you wish, simple ask at the front and a port taxi will be provided. |
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When do we pay the remainder of the tour? |
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You will need to pay the balance of your reservation to one of our representatives when you arrive. For your protection,
we only charge 20% up front, and the remainder when you arrive. In the event that your ship does not arrive, we will
automatically refund your 20%. |
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How can I pay the balance? Cash, Traveler’s Checks or Credit Card? |
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We will accept all of these for your balance, however we recommend cash or traveler’s checks.
Credit card charges have to be run through Mexican banks, which require surcharges and offer a
poor exchange rate. Credit cards will cost you more. For that reason we recommend
paying the balance of your tour in cash or traveler’s checks. Also, Mexico
is primarily a cash economy, and most businesses in Costa Maya operate primarily in US dollars.
You don’t really need pesos here at all. |
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Are reservations required? |
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Space and availability is limited on many tours. Tours do sell out and prices will change.
Making your reservations now insures your space when you arrive and also guarantees the price.
Reserving in advance saves you valuable vacation time as well, eliminating the confusion of
haggling at the pier when all of the passengers disembark. |
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Is a refund given if the weather doesn’t allow for water sports? |
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If we are unable to operate your selected tour for any reason, we want to make sure you enjoy your visit here, so
we will apply your payment to any other tour we have available, or give you a 100% refund if we cannot reschedule. |
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What if our ship does not stop at Costa Maya? |
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Occasionally ships cannot stop at a port due to weather or ocean conditions, that’s just part of going on a cruise.
If that happens here, we want you to come back, so your refund will be automatic. You do not need to contact us,
but please do if you do not see a refund within a week. If your ship is diverted to another port where we offer
the same services, we will transfer your reservation(s) there and send you new instructions. |
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How can I be sure I will get back to my ship on time? |
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We have NEVER had a client miss their ship.
Cruise lines use this reasoning often to promote sales of their own tours. |
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What is your cancellation policy? |
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To cancel a tour, please notify us at least 24 hours in advance at
info@costa-maya-tours.com. With 24 hour notification we will issue a full
refund. Cancellations made within 24 hours of tour time will be subject to
a loss of deposit only. Why 24 hours? We need to coordinate food, guides,
and transportation for your tours and need time to inform everybody who is
working to make your visit the best it can be. |
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Got a question we didn't answer? |
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Email it to us at info@Costa-Maya-Tours.com
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